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Customer service
Learn about our after-sales service
Our service slogan is: What can I do for you?
We have been recognized by our customers for our excellent after-sales service quality.
Thinking about what customers think, doing what customers need, and making customers more worry-free with their own heart is the service concept that our customer service team has always upheld.
Professional after-sales team
The after-sales team is responsible for all after-sales services of the company's products, including equipment installation, equipment commissioning, equipment maintenance, technical consultation, warranty overhaul, tour maintenance, instrument calibration, user training, clinical support, and logistics door-to-door services.
Quick service system
In order to ensure fast service, the company has invested heavily in resource allocation, personnel development and internal management. The company has set up a spare parts warehouse, stocks regular spare parts in various maintenance departments, and sets up a resident engineer at a location near the customer.
Standard service process
The company stipulates and implements a strict after-sales service process to ensure the accuracy of the service; the company emphasizes the training and improvement of personnel to ensure professional service standards; engineers conduct centralized training and technical exchanges from time to time, and re-qualify each year; conduct service quality Comprehensive supervision to ensure the high quality of after-sales service; 400 telephones for customers, equipped with advanced customer management system, and provide regular telephone return visits and irregular on-site return visits.